FAQ'S

1. Do you offer OEM (Original Equipment Manufacturer) spare parts?

Yes, we offer OEM (Original Equipment Manufacturer) spare parts. Our OEM parts are sourced directly from the original manufacturers to ensure full compatibility, reliable performance, and compliance with factory specifications.
If you share the equipment brand and model, we can confirm availability and provide a detailed quotation.

2. How do I place an order online?

You can place an order online by contacting us through the Contact Form on our website or by sending us an email at: Sales3@natronequipmets.com. For security reasons related to online transactions, we request our customers to make the payment directly to our bank account as per the Proforma Invoice. The bank details will be clearly mentioned on the Proforma Invoice for your reference.

Simply provide the following details:
• Equipment brand and model.
• Required spare part name or part number.
• Quantity needed.
• Shipping address and contact information.

Our team will review your request and respond promptly with availability, pricing, and further instructions to complete your order.

3. Do you accept international orders?

Yes, we accept international orders. We ship worldwide and work with reliable logistics partners to ensure safe and timely delivery when customers prefer us to arrange the shipment through our carrier or logistics agent.
Alternatively, if customers prefer to manage the shipment themselves, we can offer EXW terms.
Please share your location and order details, and we will provide the available shipping options and corresponding costs accordingly.

4. Can I request a quote for bulk orders?

Yes, you can request a quote for bulk orders. Please share the product details, quantities required, and your delivery location, and our team will provide you with a customized quotation along with the best possible pricing.

5. How can I request availability or alternatives for a product?

If a product is available or not, you can contact us through our website contact form or email to check availability and restocking timelines.

Please share the product name, part number (if available), and required quantity. Our team will:
• Inform you of the availability and expected restock date in case not readily available.
• Suggest an equivalent or compatible alternative (if available).
• Offer to notify you once the item is back in stock.

We're here to help you find the best possible solution as quickly as possible.

6. What are your shipping options and delivery timelines?

We offer multiple shipping options to meet your needs — local supplies including standard by surface mode, by air mode, and international shipments through FEDEX/DHL or other carrier services.

Delivery timelines depend on your location and the shipping method you choose:
• Standard shipping: Typically, same day if the stock is available and we receive confirmation order/payment before 4 PM for Domestic Orders and 2 PM for International Orders. For non-available items, please check the lead time with us.
• International shipping: Varies by destination and customs processing. Generally, we ship immediately if the product is available — the transit time totally depends on the carrier/conditions.

Exact timelines and costs will be provided when you place your order or request a quote. If you need a specific delivery date, just let us know and we'll recommend the best option to meet it.

7. Do you ship worldwide?

Yes, we ship worldwide. We work with trusted international carriers to deliver orders to most countries. When you place your order or request a quote, we'll provide available shipping options, delivery timelines, and costs based on your destination.

8. What payment methods do you accept?

We currently accept the payment directly in our bank account through wire transfer for international orders and NEFT/RTGS/UPI payments for local orders/supplies. Once your order is confirmed, we will share our bank details so you can complete the payment as per above options. Please share the transaction details after payment to help us process your order promptly.

9. Can I get a proforma invoice before payment?

Yes, you can receive a proforma invoice before making the payment which confirms our bank details. Please do not make any payment without confirmation of account and other info with us.
Once you share your order details (product information, quantity, and billing/shipping address), we will issue a proforma invoice with complete pricing and bank details for your reference before you proceed with the NEFT payment.

10. How do I find the correct spare part for my equipment?

To find the correct spare part for your equipment, follow these steps:
• Check your equipment details: Note the brand, model, and serial number of your machine.
• Identify the part: Look for the part number in your equipment manual or on the existing part.
• Contact us: Provide the equipment details and part number (if available) via our contact form or email.
• Get confirmation: Our team will verify compatibility and suggest the correct OEM or compatible spare part.

This ensures you receive the right part that fits your equipment perfectly and maintains optimal performance.

11. Do you offer technical support or installation help?

No, we do not offer technical support or installation help. As we supply mostly B2B only and they all have their own technical team to handle all field work/replacement/repair etc. Customers are expected to have their own technical team, troubleshooting, and any maintenance on their own.
We supply spare parts only — which is based on customer request. We provide product information and user manuals, but hands-on assistance or remote support is not available. Any issues during installation or technical problems must be resolved independently or through third-party service providers.

12. Do you provide product manuals or datasheets?

Yes, we provide product manuals and datasheets. Most of these documents, including detailed specifications and user guides, have already been uploaded to our website for easy access. Customers can download them directly to get technical details, installation instructions, and usage guidance.

13. Do you offer custom fabrication or modified parts?

Yes, we offer custom fabrication or modified parts, but only for a select few products. Customers interested in customized solutions can contact us to discuss specific requirements, feasibility, and lead times for the modifications.

14. I'm not sure which spare part I need. Can you help me identify it?

Absolutely. Share your machine model number, part number (if available), or even a clear photo of the part via email/WhatsApp. Our team will help you identify the correct replacement.

15. What if I can't find the product on your website?

No problem. We can source many items that are not listed online. Just send us the specifications or image, and we'll assist you accordingly.

16. I urgently need a part. Are there quicker delivery options available?

Yes, we offer expedited shipping options depending on your location. Let us know your deadline, and we'll suggest the fastest possible solution.

17. Do you offer special pricing for bulk or repeat orders?

In consideration of the time of both our customers and our team, we present our recommended and most competitive pricing in advance.
We provide the most favorable pricing based on the quantity of orders and advance planning, which aids in preventing urgent procurement expenses. Special pricing is offered for larger orders and for returning customers. However, the definition of bulk quantity can differ based on the product. For certain items, even an order of 50 pieces may be classified as bulk, while for smaller items and those of lower value, an order of 1000 pieces may not qualify as bulk.
Consequently, the pricing and quantity thresholds are contingent upon the specific product and the volume of the order.

18. Are there any hidden charges?

No. All pricing, including product cost, applicable taxes, and delivery charges (if any), is clearly communicated in advance through our Formal Quotation before order confirmation.
We normally do not charge additional fees such as packing charges, handling charges, or miscellaneous charges. Our pricing policy is straightforward in order to save time for both parties and avoid repeated negotiations.
We aim to provide our best possible price in one go, without unnecessary back-and-forth discussions regarding discounts.

19. How long will it take to receive my order?

Delivery time depends on stock availability and your location. We'll provide an estimated delivery timeline at the time of confirmation.

20. Can I track my shipment?

Yes. Once dispatched, tracking details/documents will be shared with you as normal practice and without follow up with us.

21. What if I receive a damaged or incorrect item?

Normally, we take extra care in packing our products to ensure they are well protected during transit. Till date, we have rarely experienced cases where customers reported damage during shipment.
In most cases, any transit damage is covered by the insurance arranged by the shipping company, depending on the shipping terms and transit insurance.
However, if you receive a damaged item, we kindly request you to notify us immediately and share clear photos of the damage. We will review the case and discuss the most suitable resolution based on the situation.

22. Can I return a product if it doesn't fit?

Generally, we do not accept returns; however, returns may be accommodated under certain conditions. Please contact us prior to returning any item to ensure eligibility and proper handling.

23. Do you provide after-sales support?

No, we do not provide after-sales support, as our operations are focused on B2B transactions. Clients are expected to manage maintenance, troubleshooting, and any service needs independently through their technical team.

24. Are your products original and genuine?

We supply genuine branded parts and high-quality replacements as specified.

25. Why should I buy from you instead of local suppliers?

We offer reliable sourcing, authentic products, competitive pricing, safety stock and dedicated support — all in one place.

26. Can I become a regular or long-term customer?

Absolutely. We support repeat customers with priority service and better pricing structures.

27. What is your minimum order quantity (MOQ)?

MOQ varies by product. For regular B2B customers, we offer flexible quantity options.

28. Can you handle recurring or contract-based supply?

Yes, we support scheduled deliveries and annual rate contracts for repeat requirements maintaining safety stock.

29. Can you provide a Formal Quotation with lead time and HS codes?

Yes. Our quotations include technical details, lead times, product image, HS codes, bank details and shipping terms with all other info like mode of transport, port of loading, port of discharge etc. with maximum inputs which are required to know about the orders.

30. Can you manage international export documentation?

Yes. We provide commercial invoices, packing lists, HAWB/AWB/BL and any special document if discussed/specified before shipping/orders.

31. Do you support EXW, FOB, CIF, or DDP shipping terms?

Yes, we can work as per agreed Incoterms.

32. Can you consolidate multiple items into one shipment?

Yes. We specialize in multi-brand consolidation for efficient logistics.

33. What payment terms do you offer for B2B clients?

Generally 100% advance, payment terms vary based on relationship history and order volume.

34. Do you provide proforma invoices for internal approval?

Yes, we issue detailed proforma invoices for procurement processes.

35. Can you onboard as an approved vendor for our company?

Yes. We complete vendor registration, compliance forms, and required documentation.

36. Can you support multi-location supply requirements?

Yes. We can coordinate deliveries across multiple sites or branches Pan India and anywhere in the world within delivery limits.

37. Do you maintain stock for repeat customers?

For regular clients, we can plan inventory to ensure faster dispatch.